At Neuearth is an initiative of Atelier Business Solution LLP, we aim to deliver your beauty products quickly and safely. This Shipping Policy explains our shipping methods, timelines, costs, and related terms.
1. Processing Time
- Orders are processed within 7 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- In case of high demand or delays, we will notify you by email.
2. Shipping Costs
- Shipping costs are calculated at checkout based on your location and selected method.
- Free shipping may be available on orders above Rs. 2000/-.
3. Order Tracking
- Once shipped, you will receive a confirmation email with a tracking number.
- Tracking updates may take up to 24 hours to appear.
4. Shipping Restrictions
- We currently ship within India.
- We do not ship to P.O. boxes, APO/FPO addresses, or restricted countries.
- Certain products may have additional shipping restrictions due to local regulations.
5. Lost, Delayed, or Damaged Packages
- We are not liable for delays once the package is with the carrier.
- If your order is lost or arrives damaged, please contact us within 7 days at mediacare@neuearth.in with your order number and photos.
- We will work with the carrier to resolve the issue.
6. Contact Us
For any questions about shipping, please reach out to:
Neuearth
Email: mediacare@neuearth.in
Phone: 8100660624
